How do I authorise another user in the FordPass App?
You can grant other users to have access to remote commands for your vehicle. When any additional user makes a request, you will receive a message in your Message Centre.
Important: Do not grant access to requesters if the following applies:
- You do not recognise the person requesting access.
- You did not invite someone to request access.
You believe the request is suspicious.
Note: We encourage you to contact Ford about suspicious vehicle requests to help protect you and your vehicle.
Authorise Another FordPass User
Select the dropdown with your FordPass® App experience for more details on how to approve a vehicle access request.
FordPass App 5.X Experience
To approve vehicle connection access:
- Log in to the FordPass App.
- Go to the Vehicle home screen.
Tap on the Access Requests card below the remote commands.
Note: If you dismissed this card previously, continue with step 4 onward.
- Scroll down and select Settings.
- Tap Vehicle Access.
- Select Access Requests.
- To approve a request:
- Tap Accept.
- Select Accept on the pop-up message to confirm the approval.
- To decline a request:
- Tap the X.
- Select Decline on the pop-up message to confirm the denial.
- To approve a request:
If you experience any issues, contact us through Account > Contact Help in your FordPass App.
FordPass App 4.X Experience
To approve vehicle activation access:
- Log in to the FordPass App.
- Go to the Account screen.
- Scroll down and select the Message Centre tile.
- Locate and select the Vehicle Access Request message.
- Choose one of the following options:
- Tap Yes to grant the user access to commands. FordPass will require you to enter your Username and Password to authenticate the access request.
- Tap No to reject the request. The denied user can request four more times after their first request. If the request is denied for all five requests, they will receive a Request Blocked message.
- Tap Next to complete the request.
If you experience any issues, contact us through Account > Help in your FordPass App.
Additional Information
How do I connect to my FordPass Connect modem?
How do I request vehicle access in FordPass?
Why does my FordPass modem activation status show as pending?