How do I contact a Guide?

  1. On FordPass™, navigate to Home.
  2. Select Account.
  3. Scroll down and tap Help.
  4. To contact a Guide you can select:
    • Call
    • Email


  • Self-Help articles are available 24/7 on the Help page. Browse popular topics by category using the Change button, or type your query in the Search Box.
  • When sending an email to FordPass Guides, it is recommended that your device's information be included. You can capture device information using FordPass:
    1. From the Help page, select Device Information.
    2. Your device's information populates. Tap Copy.