My Ford Vehicle>Owner Resources>Company Information>How do I contact a Guide?

How do I contact a FordPass Guide?

You can email or call a Guide using your FordPass® App or by calling the support line. FordPass Guides are available: Monday - Friday: Weekdays: 8 a.m. - 6 p.m. and Weekends: 8:30 a.m. - 5 p.m.

Contacting Help in the FordPass App

Select the drop-down with your FordPass App experience for more details on how to contact a Guide for support. 

FordPass App 5.X Experience

To contact support in the FordPass App:

  1. Log in to the FordPass App.
  2. Go to the Account screen.
  3. Select one of the following options:
    • Contact Help
    • Email Help

FordPass App 4.X Experience

To contact support in the FordPass App:

  1. Log in to the FordPass App.
  2. Go to the Account screen.
  3. Select Help.
  4. Tap on one of the following buttons:
    • Email
    • Call 

Calling the Support Line:

If you cannot access the FordPass App, call 1383 for support.

More FordPass Information

For more detailed information on FordPass features and functions, visit our FordPass support page and browse by your preferred topic.

Popular FordPass Support Categories

Additional Information

How do I activate my vehicle?
How do I use the remote start feature in FordPass?