How do I reset my FordPass Connect™ modem?

The FordPass Connect reset will delete all authorized users. SYNC® system settings, phone book, call histories and paired devices information will be retained. To perform this in-vehicle reset:

  1. Access your vehicle.
  2. Ensure that your vehicle is on, running, and in park.
  3. Select the Vehicle image at the top of the SYNC screen.
  4. Tap the General icon. 
  5. Scroll down and select Reset.
  6. Tap FordPass Connect Reset.
  7. Scroll down and select Reset All
  8. A message will appear confirming that all FordPass Connect settings will be erased and reset to the factory default.
  9. Tap Continue
  10. Once the FordPass Connect reset is complete, return to the Home screen in the app if you want to reactivate your vehicle.