Reservation Support

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Next Steps After Reservation

 

 

Step-1

 

1.  Reserved

Once your reservation has been done, we’ll send you an email confirming your order has been placed. You can then track the progress of your reservation  through your Ford Account. We’ll also send you an email whenever there are any updates.

1.  Reserved

Once your reservation has been done, we’ll send you an email confirming your order has been placed. You can then track the progress of your reservation  through your Ford Account. We’ll also send you an email whenever there are any updates.

 

Step-2

 

2.  Dealer will contact you to confirm a reservation

After reservation your dealer will call you to confirm a reservation and explain for next step

 

2.  Dealer will contact you to confirm a reservation

After reservation your dealer will call you to confirm a reservation and explain for next step

 

Step-2

 

3.  Sign Contract at Dealership /
Confirm Order

Your dealer will inform you when you should sign the contract

 

3.  Sign Contract at Dealership
      / Confirm Order

Your dealer will inform you when you should sign the contract

 

Step-4

 

4.  Organize Payment

Your balance can be taken by your preferred dealer through your preferred payment method or available payment method at dealer
 

4.  Organize Payment

Your balance can be taken by your preferred dealer through your preferred payment method or available payment method at dealer

 

Step-5

 

5.  Pick Up Your Ford

Your delivery time will depend on when you order and what lead time you select when you place your order. An estimated delivery date will be provided to you when you sign the contract with the dealer
 

5.  Pick Up Your Ford

Your delivery time will depend on when you order and what lead time you select when you place your order. An estimated delivery date will be provided to you when you sign the contract with the dealer

 

Cancel

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cancel-reserve

1. Click at Sign In icon

1. Click at Sign In icon

cancel-reserve

2. Sign In

2. Sign In

cancel-reserve

3. Click at “Manager your reservation”

3. Click at “Manager your reservation”

cancel-reserve

4. Select the order you want to cancel

4. Select the order you want to cancel

cancel-reserve

5. Scroll down the page to the Cancel Reservation Button

5. Scroll down the page to the Cancel Reservation Button

cancel-reserve

6. Tell us reason for the cancellation and click Confirm Button

6. Tell us reason for the cancellation and click Confirm Button

cancel-reserve

7. System will confirm the cancellation.

7. System will confirm the cancellation.

FAQs

 

  • What is the next step after online reservation completed?

    Your Ford Dealer will then contact you to guide you through the order confirming process and support for financing approval process.

  • Actual vehicle delivery is determined by many factors, including the order which the vehicle was booked from www.ford.co.th , loan approval as well as the cars and colors that are ready for delivery. However, the delivery time may vary slightly according to the distance of the province where the delivery is made.

  • 1. Reserved - When you successfully reserve your vehicle online. You can cancel online with a full refund.
    2. Delivery Scheduled - After you finalize the deal and sign a contract to confirm an order with your Ford Dealership, your Ford Dealer will change the status to Delivery Scheduled. At this point, you will no longer be able to cancel online. But you will be able to request your Ford Dealer to cancel for you if required.

     

  • Reservation once done online cannot be edited through the website. However, you may request your Ford Dealer to provide support to change the specification of your reservation offline.

  • Yes. When you make cancellation prior to a reservation becoming a confirmed order and schedule delivery , you will receive a full refund. You can do this from your Ford Member Account at https://www.ford.co.th/en/myaccount/.

    Upon cancelling Deposit to be refunded to your original form of payment.

    1. Credit and Debit card allow 3-4 weeks for the reservation deposit to be credited.
    2. In case your reservation is made using PromptPay, please check your email to complete the refund process.

    If for some reason, you cannot process the cancellation online you can contact a Ford Customer Experience Representative at Ford Call Center 1383

     

    Yes. When you make cancellation prior to a reservation becoming a confirmed order and schedule delivery , you will receive a full refund. You can do this from your Ford Member Account at https://www.ford.co.th/en/myaccount/.

    Upon cancelling Deposit to be refunded to your original form of payment.

    1. Credit and Debit card allow 3-4 weeks for the reservation deposit to be credited.
    2. In case your reservation is made using PromptPay, please check your email to complete the refund process.

    If for some reason, you cannot process the cancellation online you can contact a Ford Customer Experience Representative at Ford Call Center 1383

     

  • After you have cancelled online reservation, please check your email to complete the refund process

    1. Click complete refund
    2. Fill Name on account
    3. Fill Bank Code
    4. Fill Branch Code
    5. Fill Account number
    6. Continue

    Refunds will be proceeded to your bank account within 10 business days.

     

    After you have cancelled online reservation, please check your email to complete the refund process

    1. Click complete refund
    2. Fill Name on account
    3. Fill Bank Code
    4. Fill Branch Code
    5. Fill Account number
    6. Continue

    Refunds will be proceeded to your bank account within 10 business days.

     

  • รหัสธนาคาร

    English Name

    002

      BANGKOK BANK Public Company Limited

    004

      Kasikornbank Public Company Limited

    006

      Krungthai Bank Public Company Limited

    011

      TMBThanachart Bank Public Company Limited

    014

      The Siam Commercial Bank Public Company Limited

    022

      CIMB Thai Bank Public Company Limited

    024

      United Overseas Bank Limited

    025

      Bank of Ayudhya Public Company Limited

    030

      Government Savings Bank

    033

      Government Housing Bank

    034

      Bank for Agriculture and Agricultural Cooperatives

    035

      Export-Import Bank of Thailand

    067

      TISCO Bank Public Company Limited

    069

      Kiatnakin Phatra Bank Public Company Limited

    070

      Industrial and Commercial Bank of China Limited

    071

      Thai Credit Bank Public Company Limited

    073

      Land and Houses Public Company Limited

    098

      SME Development Bank

    066

      Islamic Bank of Thailand

    026

      MEGA International Commercial Bank

    052

      Bank of China

    080

      Sumitomo Mitsui Trust Bank (Thai) Public Company Limited

    020

      Standard Chartered PLC

    017

      Citibank

    รหัสธนาคาร

    English Name

    002

    BANGKOK BANK Public Company Limited

    004

    Kasikornbank Public Company Limited

    006

    Krungthai Bank Public Company Limited

    011

    TMBThanachart Bank Public Company Limited

    014

    The Siam Commercial Bank Public Company Limited

    022

    CIMB Thai Bank Public Company Limited

    024

    United Overseas Bank Limited

    025

    Bank of Ayudhya Public Company Limited

    030

    Government Savings Bank

    033

    Government Housing Bank

    034

    Bank for Agriculture and Agricultural Cooperatives

    035

    Export-Import Bank of Thailand

    067

    TISCO Bank Public Company Limited

    069

    Kiatnakin Phatra Bank Public Company Limited

    070

    Industrial and Commercial Bank of China Limited

    071

    Thai Credit Bank Public Company Limited

    073

    Land and Houses Public Company Limited

    098

    SME Development Bank

    066

    Islamic Bank of Thailand

    026

    MEGA International Commercial Bank

    052

    Bank of China

    080

    Sumitomo Mitsui Trust Bank (Thai) Public Company Limited

    020

    Standard Chartered PLC

    017

    Citibank

  • No. The Purchase Agreement shall be between you and the Ford Dealer and not Ford. Your Reservation Deposit is sent to your selected dealership.

  • Customers can make up to 4 reservations per model through their user account.

  • You can see your reservation by logging in to your Ford Member account https://www.ford.co.th/en/myaccount/ and selecting the Reservation and Orders.

    You can see your reservation by logging in to your Ford Member account https://www.ford.co.th/en/myaccount/ and selecting the Reservation and Orders.

  • You can contact your dealer any time after you make your reservation and share your Reservation ID for reference to start the conversation. Your chosen Ford Dealer will also contact you to guide you through the purchasing process.

  • You can cancel the reservation online and can reserve your Ford vehicle with another dealer.

  • For online reservation, you can log in https://www.ford.co.th/en/myaccount/ and view the deposit payment confirmation. You can also check the confirmation e-mail received from Ford.

    For online reservation, you can log in https://www.ford.co.th/en/myaccount/ and view the deposit payment confirmation. You can also check the confirmation e-mail received from Ford.