How to download software updates to a computer

Locate the SYNC^TM Updates section and click Request Download to send your request to SYNC^TM Updates Centre.

Request successful window will pop up, if not, go back to Slide 1 and Request Download again. We will send a notification to your email address when the package is ready to download.

After the file is ready, return to the SYNC^TM updates section and click Start Download.

Note: Please do not download this file directly to your USB drive!

•If your browser prompts you to do so, choose to “Save” the file to your Desktop or a similar location on your computer’s hard drive.

• Keep your USB nearby. You’ll need to use it soon.

Click Continue.

After reading the SYNC^TM Device End User License Agreement, click I Agree to confirm. 

Once the download is completed, locate the zip*file that should now be saved to your computer’s hard drive.

• You may need to navigate manually to the location to which you saved the file in step 3. (ex. ”Desktop”)

TIP: If you did not specify a location for this in Step 3, check for the .zip file in your computer’s “Downloads” or “My documents” folder. The file may have been saved to one of those folders by default.