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Roadside Assistance

Roadside Assistance

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Coming to your rescue wherever you are 

Of course, all Ford vehicles are built to last. Still, they remain vulnerable to external factors and unexpected incidents. We have taken these into account and developed our own roadside assistance service to give all Ford users the extra peace of mind on the road wherever they are in Thailand.

Our 24-hour emergency service helps you during the time of inconvenience such as failure to start during a rush hour, breakdown requiring a tow, running out of gas, lost or locked-in key, and other problems. You can even call us when you are lost while on the road!

Coming to your rescue wherever you are 

Of course, all Ford vehicles are built to last. Still, they remain vulnerable to external factors and unexpected incidents. We have taken these into account and developed our own roadside assistance service to give all Ford users the extra peace of mind on the road wherever they are in Thailand.

Our 24-hour emergency service helps you during the time of inconvenience such as failure to start during a rush hour, breakdown requiring a tow, running out of gas, lost or locked-in key, and other problems. You can even call us when you are lost while on the road!

  • Membership Fee for customers who want to renew to apply for a new member
    Membership Fee for customers who want to renew to apply for a new member

    Customers who buy new Ford will be entitled to the Roadside Assistance service, a free 24-hour emergency assistance program for the first 3 years, membership fees for customers who want to renew or apply for a new member

    * Price includes VAT

    Customers who buy new Ford will be entitled to the Roadside Assistance service, a free 24-hour emergency assistance program for the first 3 years, membership fees for customers who want to renew or apply for a new member

    * Price includes VAT

     

    Car Under 3-6 years

    Car Under 6-10 Years

    1 Year membership fee

    1,790  THB

    2,495 THB

        2 Years membership fee  

    3,400  THB

    4,740 THB

     

     

    Car Under 3-6 years

    Car Under 6-10 Years

    1 Year membership fee

    1,790  THB

    2,495 THB

        2 Years membership fee  

    3,400  THB

    4,740 THB

     

  • Scope of service
    Scope of service

    Ford Roadside Assistance is ready to help you when you have a problem while on the road. Our service includes:

    • 24-hour technical advice for accidents or breakdowns
    • Free unlimited number of Emergency Roadside Service requests per year.
    • Free unlimited number of towing requests per year.
    • Towing to the nearest authorized service center regardless of distance, or, towing to another location in which case the first 15 kilometers is free of charge but the client will be liable for a fee of 25 Baht per kilometer thereafter
    • Long-distance towing (longer than 50 kilometers) in which case the call center will work out a cheaper flat fee with the tow service provider, with the prior consent of the client
    • Mistakenly Locked” vehicles: If a spare key is located within a 20km radius, Roadside Assistance will organize for the spare key to be collected and brought to the vehicle location. If the distance is beyond 20km, a charge of 25 Baht per kilometre will apply. Alternatively, the services of a locksmith, if required, may be arranged, but the cost of such services will be the customer’s responsibility.
    • In case running out of gas, Free of charge, up to 10 litres of fuel to enable the customer to reach the nearest Service Station. Customers can only use this service once per year, on subsequent occasions within the same year, the cost of fuel will be charged to Customer.

    Replacement vehicle for temporary use, if required, in the case where client’s vehicle must be towed. The call center will handle the arrangements and the client will be liable for the rental fee and other expenses charged by the rental car provider.

    Ford Roadside Assistance is ready to help you when you have a problem while on the road. Our service includes:

    • 24-hour technical advice for accidents or breakdowns
    • Free unlimited number of Emergency Roadside Service requests per year.
    • Free unlimited number of towing requests per year.
    • Towing to the nearest authorized service center regardless of distance, or, towing to another location in which case the first 15 kilometers is free of charge but the client will be liable for a fee of 25 Baht per kilometer thereafter
    • Long-distance towing (longer than 50 kilometers) in which case the call center will work out a cheaper flat fee with the tow service provider, with the prior consent of the client
    • Mistakenly Locked” vehicles: If a spare key is located within a 20km radius, Roadside Assistance will organize for the spare key to be collected and brought to the vehicle location. If the distance is beyond 20km, a charge of 25 Baht per kilometre will apply. Alternatively, the services of a locksmith, if required, may be arranged, but the cost of such services will be the customer’s responsibility.
    • In case running out of gas, Free of charge, up to 10 litres of fuel to enable the customer to reach the nearest Service Station. Customers can only use this service once per year, on subsequent occasions within the same year, the cost of fuel will be charged to Customer.

    Replacement vehicle for temporary use, if required, in the case where client’s vehicle must be towed. The call center will handle the arrangements and the client will be liable for the rental fee and other expenses charged by the rental car provider.

  • Additional Services
    Additional Services
    • 24-hour medical advice (for Hospital Location details only)
    • Urgent message communication (on behalf of the client)
    • Flight schedule and air ticket reservation
    • Hotel reservation
    • Limousine reservation
    • Rental car reservation
    • Restaurant reservation
    • Golf course reservation 
    • 24-hour medical advice (for Hospital Location details only)
    • Urgent message communication (on behalf of the client)
    • Flight schedule and air ticket reservation
    • Hotel reservation
    • Limousine reservation
    • Rental car reservation
    • Restaurant reservation
    • Golf course reservation 
  • Conditions and exceptions
    Conditions and exceptions

    Roadside Assistance Service reserves the right to protect the following

    • Any problems that result from accidents / natural disasters will not be in the membership benefits
    • Any cost that occurred without the approval of the Ford Emergency Service Center
    • Expenses that are in charge of customers, such as fuel (other than the above conditions) expressway fees, spare parts
    • Costs that result from participating in rally speed races and durability tests
    • Any cost that is the result of lack of car maintenance and if you continue to do so, Roadside Assistants program reserves the right to cancel the service.
    • Any cost that is the result of the client being under the influence of drunkenness and drugs
    • The car has been damaged that is not the result of the factory itself, such as modified the car or engine or Wrong type refueling until the car is damaged, unable to drive

    Roadside Assistance Service reserves the right to protect the following

    • Any problems that result from accidents / natural disasters will not be in the membership benefits
    • Any cost that occurred without the approval of the Ford Emergency Service Center
    • Expenses that are in charge of customers, such as fuel (other than the above conditions) expressway fees, spare parts
    • Costs that result from participating in rally speed races and durability tests
    • Any cost that is the result of lack of car maintenance and if you continue to do so, Roadside Assistants program reserves the right to cancel the service.
    • Any cost that is the result of the client being under the influence of drunkenness and drugs
    • The car has been damaged that is not the result of the factory itself, such as modified the car or engine or Wrong type refueling until the car is damaged, unable to drive
  • Contact for emergency services 24 hours
    Contact for emergency services 24 hours

    Call Free 1-800-222-000            Call from Mobile 1-1401-222-000                Call 02-305-8592

    Please prepare details to inform the following information.

    • Vehicle Identification Number (VIN)
    • Car owner's name
    • License Plate number
    • Current location
    • Contact Number

    Call Free 1-800-222-000

    Call from Mobile 1-1401-222-000

    Call 02-305-8592

    Please prepare details to inform the following information.

    • Vehicle Identification Number (VIN)
    • Car owner's name
    • License Plate number
    • Current location
    • Contact Number
ROADSIDE ASSIST.NO,

Roadside Assist. No.

1800-222-000 (Toll Free)
1401-222-000 (Mobile)

02-305-8592

Roadside Assist. No.

1800-222-000 (Toll Free)
1401-222-000 (Mobile)

02-305-8592