For technical information, you should contact your Ford Dealer - our Dealers are our technical experts and will be able to assist you.
Please visit the Dealer Locator on the Ford website or call Ford Call Center 1383 Or 1-800-225-449 (Toll Free) and we can automatically transfer you to a Dealer based on your postcode.
A Sales Contract, or purchase negotiation, is a legally binding document between a customer and an authorised Ford Dealership. If further assistance is required, the Dealership's Sales Manager or Dealer Principal will be pleased to help. To contact your Ford Dealer please click here.
Ford Vehicle pricing can be accessed within the "Build & Quote" section of our website here. If you don't find the required information on Ford Vehicle pricing, we encourage you to visit your local Ford Dealer. If you intend to make a purchase soon and are looking for specials, our Latest Offers section on our website is a good place to start.
I think my Ford may be affected by a recent Field Service Actions. Where do I go for more information?
You can check from Ford website on Field Service Actions by entering your 17 digits VIN. Please contact your Ford Dealer, or contact the Ford Customer Relationship Team on Ford Call Center 1383 Or 1-800-225-449 (Toll Free) for more information.
Yes, Ford Genuine Parts and Accessories are warranted. Ford Genuine Parts carry a 12 months or 20,000 kilometres warranty, whichever comes first (conditions apply).
Your Ford Express New Vehicle Warranty will continue to apply to original components of the vehicle providing they have not been altered from the manufacturer's specification or impacted by the modifications. Also, the Ford Warranty will continue to apply if your vehicle is fitted with Ford Genuine Parts and Accessories. However, any damage resulting from non-genuine parts or accessories will not be covered.
Should you have any questions regarding component and repair coverage under warranty, we suggest speaking with the Service Department of your Ford Dealer. Visit Ford Dealer Locator for your nearest Ford Dealer.
Alternatively, you can refer to your Customer Assistance, Warranty and Service Guide or Call Ford Customer Relationship Centre on Ford Call Center 1383 Or 1-800-225-449 (Toll Free).
Contact your nearest Ford Dealer's Service Department who can order a replacement Customer Assistance, Warranty and Service Guide on your behalf.
Unfortunately we are unable to confirm whether your concern will be covered under warranty, as the vehicle would need to be inspected by an Authorised Ford Dealership. If the failure is determined to be as a result of a defect in factory materials or workmanship, this will be covered under the terms of the Express New Vehicle Warranty.
Your local Ford Dealer's Parts department will be able to assist you with purchasing a replacement owner's manual. Only available for Ecosport, New Everest, New Ranger, Everest2018, Ranger2018 and Mustang. Please visit the Dealer Locator here for details of your nearest Dealership.
Yes, the Ford extended warranty travels with the car and can be transferred Free of charge.
Ford Warranty products are available for purchase at the time of your Ford purchase from a participating Ford Authorised Dealer and for existing owners of eligible vehicles. Vehicles that are under 35 months of age from the date of first registration and have travelled less than 100,000kms at the time of application are eligible to apply.
Please click here to find more information in relation to the range of products available and the eligibility requirements.
Ford strongly recommends that you fit Ford Genuine parts and accessories to your vehicle. All Ford Genuine parts and accessories come with a 12 month or 20,000km warranty (whichever comes first). Ford's Express New Vehicle Warranty will not cover repairs to your vehicle should the problem be attributed to the installation of a non-Genuine component. For further clarification, please refer to your Customer Assistance, Warranty and Service Guide which details the terms and conditions of your Express New Vehicle Warranty.
Regular scheduled servicing is vital to maintain the performance of your car. You should always follow the recommended service intervals as outlined in your vehicle's Customer Assistance, Warranty and Service Guide, including any additional service requirements that your vehicle may need. Your Ford warranty does not cover damage caused by inadequate maintenance.
Only Ford Dealers are authorised to conduct warranty repairs on Ford vehicles.
Yes, the Express New Vehicle Warranty travels with the car, not the owner.
Failure to service your vehicle in accordance with Ford recommendations could affect your warranty. For further clarification, please speak to your Ford Dealer.
Parts and lubricants used in a Scheduled Service, and replacement of worn parts or consumable items are not covered by the Ford Express New Vehicle Warranty. Free labor cost for schedule service maintenance up to 5 visits (condition apply).
The warranty period for all new Ford vehicles is 3 years from first registration or 100,000 kilometers, whichever comes first. If you have any questions about the timing of your warranty period, please contact your Ford Dealer or contact us on Ford Call Center 1383 Or 1-800-225-449 (Toll Free) .
What should I do in the event of a breakdown if an Authorised Ford Dealer is not available at that time?
If, in an emergency, a repair, replacement or adjustment of a kind covered by the Ford Express New Vehicle Warranty is required to enable the Vehicle to be operated safely and it is not practicable for you to have that service performed by an Authorised Ford Dealer, please call Roadside Assistance 1800 222 000 or mobile 1401 222 000, this number provides 24/7 emergency assistance from anywhere within Thailand.
For part prices, please contact the Parts Department of your Authorised Ford Dealer who will be able to price and order your Genuine Ford Parts. For recommended retail pricing for Genuine Ford Accessories, you can find this here or you can contact your Ford Dealer. Visit your nearest Ford Dealer.
Ford Dealer staff have Ford designed and delivered technician training, to correctly service your vehicle. All Ford Dealers subscribe to a standard of excellence to "Go Further" for you. Click here to learn more about the benefits of servicing your Ford at an authorised Ford Service Centre.
Please click here for schedule maintenance. For other repairs, please contact Ford dealership for quotation.
All new Fords on sale (Everest2018, Ranger2018 and Mustang) require servicing every 15,000km, or 1 year, whichever comes first. For older vehicles, please refer to your Warranty book for the details of scheduled servicing frequency. For the costs of scheduled servicing, please click here.
If you have a concern with your vehicle, you should contact your Ford Dealer so that they can investigate on your behalf. If your Ford Dealer is unable to help you, you should speak to the Dealership's Service Manager or Dealer Principal.
I have just bought a pre-owned vehicle. How can I obtain a copy of the service history for my vehicle?
Unfortunately, Ford does not keep centralised records of vehicles' servicing details, therefore we are unable to help with your request. You could contact your local Ford Dealer as they may have serviced the vehicle, and they may be able to assist you.
Every Ford Service Centre in Thailand is authorised to work on your Ford, whether it's a scheduled service or an unexpected repair, so you can visit any one of them. To find your nearest Ford Dealer refer to the Dealer Locator here.
For Everest2018, Ranger2018, Mustang, First service will be at 15,000 km, or 12 months, whichever occurs first. For schedule maintenance of previous model years, please refer to your Warranty book for further details of servicing requirements.
Your Owner's Manual gives a full explanation of maintenance types, and how often services should be performed. This will give you an idea of what kind of maintenance your vehicle requires, and when, based on your typical driving conditions.
Please click here for more information on Ford's Menu Pricing.
Details of work that should be carried out as part of scheduled servicing can be found in your Warranty book.
Please Note - Ford DOES NOT recommend the fitment of non-genuine or unauthorised seat covers to a vehicle fitted with side impact airbags, as they may impair the deployment of the side impact airbags if required.
Your nearest Ford Dealership Service Department will be able to provide you with additional keys for your vehicle. Please click here to find the details of your nearest Service Department.
Your nearest Ford Dealership Service Department will be able to provide you with additional keys for your vehicle. Please click here to find the details of your nearest Service Department.
Should a problem arise from the servicing or maintenance of your vehicle, you should discuss the issue with your Dealer’s Service Manager. If your concern relates to the sale of a vehicle, you should speak to the Dealer's Sales Manager. If you are unable to resolve the issue after speaking to the Dealer’s Service or Sales Managers you should discuss your concerns with the Dealer Principal. If the Dealer Principal is unable to resolve your issue, please contact Ford directly on Ford Call Center 1383 Or 1-800-225-449 or fordthai@ford.com.
I have just purchased a new vehicle and have some concerns I would like to discuss with the Dealership. Who is the best person to talk to?
The best point of contact is the Sales Consultant you have been dealing with. If you are not satisfied and wish to talk to someone else, the Dealer Principal should be your next port of call. If the Dealer Principal is unable to resolve your issue, please contact Ford directly on Ford Call Center 1383 Or 1-800-225-449 (Toll Free) or fordthai@ford.com.
Every Ford vehicle has Ford Roadside Assistance for 3 years. If you’re unsure whether you are covered, please call us on Ford Call Center 1383 Or 1-800-225-449 (Toll Free). Should you require emergency assistance or after hours assistance, please call 1800 222 000 or mobile 1401 222 000, this number provides 24/7 emergency assistance from anywhere within Thailand.
If your keys are locked in your vehicle, please contact Ford Roadside Assist 1800 222 000 or mobile 1401 222 000 (if applicable to your vehicle). If you do not have Ford Roadside Assistance, please contact your nearest Ford Dealer, details here.
For more information on Ford Roadside Assistance, please click here, or call us on 1800 222 000 or mobile 1401 222 000.
Please check in your Warranty book for suitable fuel for your vehicle.
Fuel consumption of your vehicle can vary depending upon a combination of factors including travel conditions, climate, driver operating technique, road terrain, vehicle equipment and speed amongst other factors. Fuel-consumption figures for new vehicles are tested according to a government standard.
Fuel consumption of your vehicle can vary depending upon a combination of factors including travel conditions, climate, driver operating technique, road terrain, and speed amongst other factors.
It is important that you complete the Change of Ownership form located at the back of the Owners' Manual and return it to Ford so that you can be contacted with information pertaining to your Ford vehicle in the future. If the Owners' Manual is not available contact your nearest Ford Dealer who can order a replacement manual on your behalf. Also, continue getting your car serviced according to the maintenance schedule in your Warranty book.
Whilst we would encourage you to return to the Dealer who originally sold the vehicle, any Ford Dealer can service your vehicle nationally.
For more information please refer to the instructions in your owner's manual. If further assistance is required, please contact your local Ford Dealer.
The Radio Code is a security feature of your vehicle and is supplied to the original owner of new vehicles. If you need to obtain the Radio Code for your vehicle, you will need to visit your local Ford Dealer and provide proof of ownership for your vehicle. There may be a small charge for this service.
For detailed information on how SYNC works, please head over to our website SYNC.
Vehicle keys have security features to prevent vehicle theft and need to be programmed to operate correctly with your vehicle. If you have lost a key and would like to have additional keys programmed to your vehicle, you should visit your local Ford Dealer and provide proof of ownership for your vehicle. There may be a small charge for this service.
Please click here for further information
The towing capacity of your Ford will vary depending on the model of vehicle you are driving and the towing equipment that has been fitted. If your vehicle has been fitted with a Ford Genuine tow bar, there will be a placard on the vehicle showing the capacity. If you need further details, please refer to your Owner's Manual under "Trailer Towing" for full specifications of your vehicle.
I have an older Ford vehicle and would like to know what information Ford can give me about the vehicle?
Please contact us with details of your request:
Ford Sales & Services (Thailand) Co., Ltd.
98 Sathorn Square Office Tower, 12th Fl., Unit 1410-12, North Sathorn Road, Silom, Bangrak, Bangkok 10500
Call: Ford Call Center 1383 Or 1-800-225-449 (Toll Free)
e-mail: fordthai@ford.com
All vehicles have a Vehicle Identification Number (VIN) consisting of a structured combination of 17 characters. The VIN appears in a number of locations on a vehicle. For more information on locating your vehicle's VIN, please refer the section "Vehicle Identification" in your Owner's Manual.
Ford Dealer staff have Ford designed and delivered technician training, to correctly service your vehicle. All Ford Dealers subscribe to a standard of excellence to "Go Further" for you. Click here to learn more about the benefits of servicing your Ford at an authorised Ford Service Centre.
Please call us on Ford Call Center 1383 Or 1-800-225-449 (Toll Free), and one of our representatives will be able to assist you, or you will find a form in the back of your Owner's Manual that you can complete.
Connect nearest dealer to help you.
