BANGKOK, Thailand, Nov 24, 2021 – With an athletic exterior and premium interior, the Ford Ranger is the result of deep customer insight, developed through extensive customer research into what makes a great pickup.
Designers took these insights, plus Ranger’s award-winning pick-up formula, to create the Ford Ranger – the one iconic, versatile and trusted pickup customers trust to tackle almost anything.
“In a very real sense, our customers have been with us all along the vehicle development journey,” said Max Tran, chief designer for Ranger. “We reimagined the Ranger from understanding and interpreting how our customers used their truck and what they expected from a pickup.
“This journey started even before we put pen to paper with our first sketches,” Tran said. “We were not just trying to create a good truck. We wanted to create an exceptional one that inspired owners every time they saw their Ranger in their driveway.”
Tran’s team spent hundreds of hours with customers in Thailand, Australia, South America, Europe, China, Saudi Arabia and North America to see how they use their pickups on a daily basis. Ford conducted more than 5,000 interviews and made more than 1,800 pages of field notes for reference, which helped development and guide both engineers and designers to build a pickup with the features and capability customers wanted.
“Seeing owners use their trucks, whether for work, family or play, inspired some fantastic ideas that drove our design and development decisions,” said Tran. “One great example of that is the integrated box side-step. During our clinic sessions, we noticed that many customers had trouble reaching over the side of the truck into the bed; others were standing on the rear tire or the bumper to gain access.
“So, we came up with the idea of a box step, behind the rear wheel,” he said. “We mocked one up, tested it with owners and the response was overwhelming. People told us that step would be reason enough to buy the Ford Ranger.”
Despite a broad customer base with different requirements and backgrounds, Tran’s team discovered that Ranger owners globally shared a lot of similar personality traits.
“We found that no matter what the market, our customers are doers. They like solving their own problems, and they like to feel confident in their truck, not just in the way the vehicle functions, but also in the way they feel when they’re driving it.”
BANGKOK, Thailand, Nov 24, 2021 – With an athletic exterior and premium interior, the Ford Ranger is the result of deep customer insight, developed through extensive customer research into what makes a great pickup.
Designers took these insights, plus Ranger’s award-winning pick-up formula, to create the Ford Ranger – the one iconic, versatile and trusted pickup customers trust to tackle almost anything.
“In a very real sense, our customers have been with us all along the vehicle development journey,” said Max Tran, chief designer for Ranger. “We reimagined the Ranger from understanding and interpreting how our customers used their truck and what they expected from a pickup.
“This journey started even before we put pen to paper with our first sketches,” Tran said. “We were not just trying to create a good truck. We wanted to create an exceptional one that inspired owners every time they saw their Ranger in their driveway.”
Tran’s team spent hundreds of hours with customers in Thailand, Australia, South America, Europe, China, Saudi Arabia and North America to see how they use their pickups on a daily basis. Ford conducted more than 5,000 interviews and made more than 1,800 pages of field notes for reference, which helped development and guide both engineers and designers to build a pickup with the features and capability customers wanted.
“Seeing owners use their trucks, whether for work, family or play, inspired some fantastic ideas that drove our design and development decisions,” said Tran. “One great example of that is the integrated box side-step. During our clinic sessions, we noticed that many customers had trouble reaching over the side of the truck into the bed; others were standing on the rear tire or the bumper to gain access.
“So, we came up with the idea of a box step, behind the rear wheel,” he said. “We mocked one up, tested it with owners and the response was overwhelming. People told us that step would be reason enough to buy the Ford Ranger.”
Despite a broad customer base with different requirements and backgrounds, Tran’s team discovered that Ranger owners globally shared a lot of similar personality traits.
“We found that no matter what the market, our customers are doers. They like solving their own problems, and they like to feel confident in their truck, not just in the way the vehicle functions, but also in the way they feel when they’re driving it.”