What is the dealer warranty claim process?

Learn how the Ford New Vehicle Warranty claim process works in Thailand, including how to schedule an inspection, how coverage is determined, and what steps you need to take.

Should you believe that your Ford vehicle requires a repair that is covered under the provisions of your Ford New Vehicle Warranty, the initial step is to contact your nearest authorized Ford Thailand dealership. Our team will help you schedule a service appointment for a professional diagnosis.

Once your vehicle is at the dealership, factory-trained technicians will perform a comprehensive diagnostic assessment to identify the root cause of the issue you have reported. Following this evaluation, the dealership will determine whether the required repair falls within the terms, conditions, and coverage guidelines outlined in your warranty.

Subsequently, your dealer will discuss the findings with you and confirm if the repair is eligible for coverage under the warranty. For complete peace of mind, all eligible warranty repairs are completed using genuine Ford parts at no cost to you.

To review the specific conditions, eligibility periods, and full terms of your vehicle's coverage, please consult the official Ford Warranty Booklet provided with your vehicle, or contact your local authorized Ford dealer for personalized assistance.