What do I do if Android Auto is not working with SYNC4A?

If you are having issues with Android Auto, complete the following general troubleshooting tips:

  • Make sure Android Auto is installed on your phone.   
  • Verify your Android phone has Lollipop 5.0 or later.
  • Ensure your phone settings are correct using Google's Android Auto support website.
  • Make sure your Android device is connected to SYNC via Bluetooth and that Android Auto is installed on your phone.     
  • Restart your phone.
  • Attempt a SYNC module reset.
  • If troubleshooting with a Bluetooth connection fails, try connecting to SYNC with a high-quality USB cable.
     

Additional Information

What do I do if Android Auto will not connect to SYNC4A?