What do I do if Android Auto is not working with SYNC® 4A?

Experiencing issues with Android Auto and your Ford SYNC® 4A system? Follow these comprehensive troubleshooting steps to resolve connectivity problems and ensure seamless integration of your Android device with your vehicle.

If you are encountering difficulties with Android Auto functionality via SYNC® 4A, please follow these general troubleshooting guidelines:

• Confirm Android Auto Installation: Verify that Android Auto is properly installed on your mobile phone.
• Check Android OS Version: Ensure your Android phone is running Lollipop 5.0 or a later operating system.
• Validate Phone Settings: Consult Google's Android Auto support website to confirm your phone's settings are correctly configured.
• Ensure Bluetooth Connection: Confirm your Android device is connected to SYNC via Bluetooth, and that Android Auto is installed on your phone.
• Restart Your Phone: Perform a restart of your mobile device.
• Perform SYNC Module Reset: Attempt a reset of the SYNC module.
• Try USB Connection: If Bluetooth troubleshooting proves unsuccessful, connect your device to SYNC using a high-quality USB cable.

For further assistance regarding Android Auto connectivity with SYNC 4A, please refer to additional resources or contact your Ford Dealer.