What do I do if Android Auto does not connect to SYNC® 4A?
You may currently be experiencing a wired or wireless connection issue if you are using the Android Auto app with your SYNC® 4A system. This is due to a recent Android Auto update to version 6.4.411714.
Wireless connection issues
- Delete your paired phone using SYNC.
- Tap the Vehicle icon on your vehicle's SYNC screen.
- Press Settings.
- Tap Phone List.
- Select Phone.
- Press Delete (waste bin icon).
- Perform a SYNC Module Reset.
- Power your phone completely off for 1-2 minutes.
- Power your phone back on.
- Connect your phone to the USB port in your vehicle to pair your phone with SYNC.
- Enable Android Auto.
- Tap the Vehicle icon on your vehicle's SYNC screen.
- Press Settings.
- Tap Android Auto Preferences.
- Select Enable Android Auto.
If this does not resolve the issue, continue to tether your phone with a USB port for Android Auto capabilities.
USB connection issues
If your Android phone reboots when connected to SYNC via a USB cable, update Chrome to 88.0.4324.181 or later.
Note: Your cell phone service provider can assist you if you're having difficulty updating your device.