How do I perform a Factory Reset with SYNC® 4A?

Resetting the system

Before performing a Factory Reset, try resetting the system to restore functionality. The system reset does not delete any data you have stored.

To reset the system:

Vehicles equipped with a Power button
Press and hold both the Power button (center of the volume knob) and the Seek Right button for 10 seconds.

Vehicles not equipped with a Power button
Press and hold both the Volume Down and Seek Right buttons on the steering wheel controls for 10 seconds.

If the system reset does not resolve the issue, continue with a master reset.

Performing a Factory Reset

A SYNC Factory reset erases all stored data. This includes FordPass Connect™ (modem) activation, authorizations, call history, text messages, previously paired phone, and navigation favorites.

  1. Tap the Vehicle image at the top of the screen.
  2. Tap General.
  3. Press Reset.
  4. Tap Master Reset.
  5. Follow the prompts on the screen to complete the reset.

Additional Information

How do I activate my vehicle's FordPass Connect modem?