What are Ford's After-Sales Services?

Ford is committed to providing an exceptional after-sales service experience, ensuring confidence in every drive and enabling efficient maintenance of your Ford vehicle. Our comprehensive services cater to all needs of Ford owners, and detailed information can be found on the Ford After-Sales Service homepage, as follows:

  1. Services for Ford Owners: Ford offers channels and programs designed to facilitate convenience and foster engagement with vehicle owners:
    • Online Service Appointment: Enhances convenience for managing your schedule.
    • Login: For accessing personal information and various services.
    • Meet Ford Experts: For consultations and services from specialists.
    • Loyalty Program: Reward programs or exclusive privileges for Ford customers.
    • The Ford App: A mobile application connecting you with your vehicle and Ford services.
  2. Maintenance and Protection Programs: To ensure your vehicle remains in optimal condition and provides worry-free driving:
    • Ford Protect: Covers extended warranty programs and scheduled maintenance packages.
    • Vehicle Maintenance Program: Appropriate mileage-based maintenance plans.
    • Roadside Assistance Program: Ready to assist you anytime, anywhere.
    • Ford Ensure Insurance Program: Insurance specifically designed for Ford vehicles.
    • Ford Care Gold package and Driveline package: Comprehensive vehicle care packages.
    • Check Ford Protect Eligibility: To view the status of your extended warranty and scheduled maintenance packages.
    • Ford Tire Care Program: For safety and extended tire lifespan.
  3. Technology and Connectivity (SYNC & OTA Support): Updates and support for in-car entertainment and connectivity systems:
    • SYNC & Navigation Updates: Keeps your navigation and SYNC systems up-to-date.
    • SYNC® Information: Details and usage instructions for various SYNC® versions.
    • SYNC® 2, SYNC® 3 Information: Specific information for each SYNC® version.
    • OTA (Over-The-Air) for Ranger and Everest: Wireless software updates for popular models.
  4. General Services and After-Sales Promotions: Special offers and convenient tools for maintenance:
    • Monthly Promotions: Check for special offers on services and parts.
    • Customer Journey for Ford Customers: A service pathway that understands and responds to your needs.
    • 2-Year or 50,000 km Extended Parts Warranty Program: Provides confidence in using genuine parts.
    • Service Price Calculator: A tool to estimate parts and labor costs for scheduled maintenance, allowing you to plan expenses in advance.
    • Ford Vehicle Maintenance Schedule / Costs: Clear information for planning.
    • AdBlue Diesel Exhaust Fluid: Information regarding additives for diesel engines.
  5. Parts and Body & Paint Service Centers: Ensuring your vehicle is perfectly maintained, both inside and out:
    • Genuine Ford Accessories: Complete with installation manuals and quality assurance.
    • Body Equipment Mounting Manuals: Installation guides for various accessories.
    • Body Parts: Genuine parts for body repairs.
    • Standard Body & Paint Service Centers: Expert repair services meeting professional standards.
    • Professional Service Network (PSN) Program: A network of professional services.
  6. Information and Owner's Manuals: A comprehensive resource of knowledge and guidance for using your Ford vehicle:
    • Ford Vehicle Knowledge: Useful articles and information about Ford vehicles.
    • Ford System Usage Videos: For easier understanding.
    • Vehicle Use Manuals and Ford Owner's Manuals: Essential information sources for all models.
    • User Tips: Helpful advice for daily use.
    • Using Biodiesel B20: Information on suitable fuel types.
    • Dashboard Symbols: Meanings of warning lights and various symbols.
    • Vehicle Maintenance: Basic car care advice.
    • Driving Fundamentals and Driving Safety: For confident and safe driving.
    • Frequently Asked Questions: Answers to common inquiries.
  7. Vehicle Inspections and Recalls: For the highest safety and product quality:
    • Vehicle Recall for Product Quality Improvement: Actions taken to correct or improve vehicles according to safety standards.

Ford continues to innovate and offer new solutions to ensure you experience maximum convenience and satisfaction as a Ford owner. For any further inquiries, please contact the Ford Call Center at 1383, available 24 hours a day.