How to make a dealership billing complaint?

If you have questions or wish to check your payment history with a Ford dealer, please be informed that Ford Thailand does not have access to customer billing information maintained by individual dealers. This is because Ford dealers operate as independent entities, each with their own policies and procedures concerning charges and complaint handling.

Therefore, should you have any inquiries regarding your payment history, or if you believe you have received an incorrect charge or invoice from a dealer, please contact the relevant department of that dealer directly. This will allow you to inquire, clarify facts, and follow the dealer's established procedures for escalation or complaints.

Direct communication with the dealer will facilitate the most prompt and accurate resolution to your issue. Ford is committed to cooperating and supporting the appropriate resolution of matters that arise between customers and dealers.