How to make a dealership billing complaint?

Understand the proper channels for resolving billing complaints. Learn why Ford Motor Company does not directly handle these matters and what steps you should take to address billing discrepancies with your independent Ford dealer.

Ford dealerships operate as independent franchises and businesses, each managing their own operations, including customer billing and invoicing. Consequently, billing data held by these individual businesses is not accessible to Ford Motor Company directly. As independent entities, each dealership establishes its own policies and processes for handling customer inquiries and complaints, including those related to billing.

If you believe you have been incorrectly charged, billed, or invoiced by a Ford dealership, the most effective course of action is to directly contact the dealership in question. We strongly recommend reaching out to the relevant department within the dealership that handles customer service or billing. You should then follow their established escalation or complaints process. This direct approach ensures that your concerns are addressed by the entity responsible for the transaction and allows them to investigate and resolve the matter efficiently according to their internal procedures.