How do I reset my Ford password?

You can reset your password using the Ford app or the Ford Support website using the steps below.

Note: Your Ford and Ford app passwords can both be changed in the same place on the Ford Support website.

Resetting Your Ford Password

Select the method you are using from the drop-down options below to learn how to reset your password.

Using the Ford App

To reset your password using the Ford app:

  1. Open the Ford app.
  2. Access the login screen.

    Note: Select the Account > Log out options if you are currently logged in.
     
  3. Select Sign In.
  4. Tap Forgot Password?.
  5. Enter your phone number in the Phone Number field.
  6. Tap Request code.
  7. Check your mobile SMS messages for a One-Time Password (OTP) from Ford.
  8. Enter the temporary passcode in the Authentication Code field.
  9. Select Submit Code.
  10. Tap Continue.
  11. Create a new password in the New Password field.
  12. Retype your new password in the Confirm Password field.

If your reset is successful, you will see a "Password Update Confirmation" screen and receive an email notification. You can now access your Ford accounts using your new password. 

If you are unable to reset your password or experience issues while resetting, contact Ford App support for additional assistance. 

Using the Ford Support Site on a Computer

To reset your password using the Ford Support website using a computer:

  1. Go to the Ford Support website.
  2. Select the Profile icon.
  3. Choose Sign In.
  4. Select Forgot Password?.
  5. Enter your phone number in the Phone Number field.
  6. Tap Request code.
  7. Check your mobile SMS messages for a One-Time Password (OTP) from Ford.
  8. Enter the temporary passcode in the Authentication Code field.
  9. Select Submit Code.
  10. Tap Continue.
  11. Create a new password in the New Password field.
  12. Retype your new password in the Confirm Password field.

If your reset is successful, you will see a "Success" screen and receive an email notification. You can now access your Ford accounts using your new password. 

Note: If you are unable to reset your password or experience issues while resetting, contact the Ford Customer Relationship Center.

Using the Ford Support Site on a Mobile Device

To reset your password using the Ford Support website using a mobile device:

  1. Go to the Ford Support website.
  2. Tap the Menu icon.
  3. Press My Account.
  4. Choose Sign In.
  5. Select Forgot password?.
  6. Enter your phone number in the Phone Number field.
  7. Tap Request code.
  8. Check your mobile SMS messages for a One-Time Password (OTP) from Ford.
  9. Enter the temporary passcode in the Authentication Code field.
  10. Select Submit Code.
  11. Tap Continue.
  12. Create a new password in the New Password field.
  13. Retype your new password in the Confirm Password field.

If your reset is successful, you will see a "Success" screen and receive an email notification. You can now access your Ford accounts using your new password. 

Note: If you are unable to reset your password or experience issues while resetting, contact the Ford Customer Relationship Center.

Additional Information

How do I change my Ford password?

The Ford app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.