How to refund a dealer deposit?

If you have placed a deposit with an authorized Ford dealership and require a refund, understanding the process is key. This guide outlines the steps to take to facilitate the return of your deposit, ensuring clarity and efficient resolution. Typically, deposit refunds are handled according to the specific policy set by the individual dealership, with processing times generally ranging from 30 to 45 working days.

However, should any questions or concerns, or in the event of any dispute, your first point of contact should be with the Sales Manager you purchased your vehicle from.

If you need help from Ford, contact the Ford Customer Relationship Centre by email at fordthai@ford.com or by phone at 1383. Ford can assist at any stage with inquiries. However, you should discuss the matter first with your selling Ford Dealer.