Why is my imported vehicle not working with FordPass™?

FordPass is designed to work with vehicles from its market. Grey Imports and their FordPass Connect™ modems are incompatible due to being designed for markets other than Thailand.

While a Grey Import's VIN can be added to FordPass, available features are limited.

Some features not supported in Grey Imports include:

  • Vehicle image
  • Service history
  • User manual
  • Support videos link
  • Remote Start/Stop
  • Remote Lock/Unlock
  • Vehicle data and location
  • Warranty information

Additional Information

How do I add a vehicle to FordPass?