What is a diagnostic fee?

Learn what a Ford diagnostic fee entails, including professional labor costs for vehicle inspections and the conditions under which these fees are waived for repairs covered by warranty, recalls, or service programs.

A diagnostic fee represents the professional labor cost required for a Ford-certified technician to perform a comprehensive examination of your vehicle. This essential process ensures the accurate identification of the root cause regarding any performance concerns you may encounter.

In Thailand, labor rates may vary across dealerships based on regional economic factors. However, please be assured that these rates are monitored and regulated by Ford Thailand to maintain service standards. For precise pricing information, you are encouraged to contact your preferred Ford dealership directly.

Should the diagnostic process determine that the necessary repair is covered under an active New Vehicle Warranty, an Extended Service Plan, a recall, or a Field Service Action (FSA), the diagnostic fee will be waived. In these circumstances, you will not be responsible for the initial inspection charge.

Conversely, if the identified repair falls outside of the aforementioned coverage programs, the diagnostic fee will be incorporated into the total cost of the service. In such cases, the fee remains the responsibility of the customer as part of the standard repair process.

By choosing a Ford dealership for your diagnostic needs, you ensure that your vehicle receives expert care using specialized equipment, providing you with confidence and transparency throughout your service experience.